faq

WHY HAS THE CURRENCY CHANGED AT CHECKOUT TO SOMETHING DIFFERENT TO MY LOCAL CURRENCY?

Our business is registered in United Kingdom and South Africa. Our payment merchant and gateway is with Yoco which is a South African company and unfortunately, our payment gateway will only accept the payment in South African Rands which is ZAR and currency you are seeing at checkout.

Please note, you will not be charged anything higher than what you’re seeing in your local currency and you can also double check currency rates with Google. Rates may vary depending with your bank and bank charges.

WHERE IS MY ORDER CONFIRMATION ?

House Of Tre Li is a company registered in the U.K. (England) and in South Africa. House Of Tre Li ships orders worldwide and we carry mostly Los Angeles based or made brands.

WHERE IS HOUSE OF TRE LI FROM?

Please allow 24 – 48 hours from the time your order is placed for processing and verification. 

CAN I RETURN AT ITEM FOR A REFUND?

For more information on our return/exchange policy please click, HERE

WHY WONT MY DISCOUNT CODE WORK?

Please be sure your code is entered correctly and applied before submitting your order. Promotional codes do expire; please look at the terms and conditions of the discount code to make sure the offer is still valid.

If you have received a unique code from us, please keep in mind it can only be used once and cannot be combined with another promotion or be applied to shipping costs. Unique credit codes do not expire.
All promotions and/or codes cannot be applied after the transaction is complete.

Using Gift Cards & Promotion Codes
Gift cards cannot be combined with any promotions or discount codes.

DO YOU RESTOCK SOLD OUT ITEMS?

Depending on the brand we carry but always feel free to to CONTACT US  and you can also try us on our LIVE CHAT for a possible faster response.

HOW CAN I GET SPONSORED BY HOUSE OF TRE LI?

We are always looking to collaborate though our opportunities are minimal for now. We are still interested in seeing your social media accounts and keeping them on file for future collaborations.

Send us a direct message on Instagram and someone from our team can pick up the message if they feel there is an opportunity.

ASK QUESTIONS VIA EMAIL

ASK QUESTIONS VIA EMAIL

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